Support

Technical Support & Contact Channels

Access technical documentation, resolve common queries, or escalate an issue directly to our engineering support team.

View Knowledge Base & FAQs
How We Can Help

Two Paths to Resolution

Consult our Knowledge Base for immediate answers, or escalate directly to our specialists—your request will be routed to the correct tier.

Knowledge Base & FAQs

Direct answers regarding platform architecture, security protocols, out-of-band connectivity, and commercial models. Resolve Tier-0 inquiries without opening a ticket.

Direct Escalation

Secure contact routing. Select your inquiry type to ensure immediate assignment to the appropriate engineering or commercial queue.
FAQ

Frequently Asked Questions

The most common technical and commercial queries regarding the HyperManage platform.

What is HyperManage?
An advanced edge management platform for critical infrastructure: it provides deep telemetry, secure out-of-band remote intervention, and predictive failure analysis without compromising existing firewalls or VPNs.
What is the commercial model?
A hybrid OPEX/CAPEX model: CAPEX for edge hardware nodes and initial deployment, combined with a recurring SaaS subscription for platform access, software maintenance, and support.
What happens during a primary link failure?
Our redundant Out-of-Band (OOB) architecture maintains secure access via cellular (4G/LTE), serial console, or legacy dial-up, completely independent of the production in-band network.
How are credentials managed and secured?
Credentials are vaulted securely within the HyperServer. Field technicians never see raw passwords, and access can be instantly revoked globally without requiring password resets on the edge devices.
Are remote interventions auditable?
Yes. Every remote session is fully recorded (video playback), and the platform generates cryptographic SLA and audit reports ready for compliance and forensic analysis.
How can I evaluate the platform?
We offer a 48-hour sandbox environment with access to live edge equipment. Request a proof-of-concept via our contact form.
Contact

Connect With Our Team

Require technical support, need to architect a new deployment, or requesting official documentation? Use the channels below and our specialists will respond promptly.

Submit an Inquiry

Select a category to route your request directly to the appropriate team.

Tier-1 Technical Support

Platform access, HyperNode configuration, and operational troubleshooting.

Technical Documentation

Datasheets, API references, and architecture manuals.

Enterprise Sales

Commercial models, subscriptions, and greenfield deployments.

Corporate & Legal

Vendor registration, billing, and general administrative matters.

Require Further Assistance?

Our engineers are available to resolve deep technical queries, provide detailed documentation, and schedule live sandbox demonstrations of the platform.

Contact our team